GLOBAL REACH Connecting businesses. Creating impact. ← Back to Site

Privacy Policy

POPIA-aligned · Last updated: June 2026

1. Introduction

Global Reach ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of the Republic of South Africa. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights as a data subject.

2. Information We Collect

We may collect personal information when you interact with us through:

  • Website forms — name, email address, phone number, company name and the content of your enquiry
  • WhatsApp — your phone number, profile name and message content when you contact us via WhatsApp
  • Bookings — contact details, booking dates and service preferences submitted through booking functionality
  • Payments — billing details and transaction references (full card details are processed by payment gateways and are never stored by us)
  • Email — your email address and correspondence when you email us
  • Technical data — basic usage data such as IP address, browser type and pages visited, collected through standard server logs

3. Purpose of Collection

We collect and process personal information to:

  • Respond to enquiries and provide quotations
  • Deliver, manage and support the services you have engaged us for
  • Process bookings and payments
  • Send service-related communications, invoices and notices
  • Improve our website and services
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

4. Third-Party Processors

To deliver our services we use trusted third-party providers who may process your personal information on our behalf, including:

  • WhatsApp / Meta — for messaging and communication
  • Payment gateways — for secure processing of payments
  • Hosting providers — for website and data hosting
  • Email providers — for email communication and professional email services
  • APIs and integration partners — where integrations form part of your or our services

These providers operate under their own privacy policies and may store data outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it receives a level of protection consistent with POPIA.

5. Security Measures

We implement reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access and unlawful processing, including:

  • SSL/TLS encryption on our websites
  • Access controls and strong authentication on systems holding personal information
  • Reputable, secured hosting infrastructure
  • Limiting access to personal information to those who need it to deliver the services

No method of transmission or storage is completely secure; we cannot guarantee absolute security but will notify you and the Information Regulator of any data breach as required by POPIA.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to deliver ongoing services, or as required by law (for example, financial records retained for tax purposes). When personal information is no longer required, it is securely deleted or de-identified.

7. Your Rights Under POPIA

As a data subject, you have the right to:

  • Be notified that your personal information is being collected and how it will be used
  • Request access to the personal information we hold about you
  • Request correction or updating of inaccurate or outdated information
  • Request deletion or destruction of your personal information, subject to legal retention requirements
  • Object to the processing of your personal information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za)

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with POPIA.

8. Cookies & Analytics

Our website uses only essential technologies required for it to function, and may use privacy-respecting analytics to understand general site usage. We do not use invasive tracking or advertising cookies. Third-party services linked from our site (such as WhatsApp) may set their own cookies under their own policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries, requests or complaints, contact:

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